June 2020 Report Card

Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction

This is how we did in June

100% uptime across all HDUK Apps


"Uptime" refers to the time period when our apps are up and running with no problems.

93.2% gave us the highest Customer Service rating

Customers rate every ticket with our support team. 93.2% had a great experience.

100% Uptime


Below is our uptime for June compared to May. See our Status Site for real-time status.

June
May

24 hours uptime

Less than 10 minutes down

More than 10 minutes down

93.2% Customer Satisfaction

59 customers rated their experience with their support interactions this month. 93.2% said great, 5.1% said it was just OK and 1.7% said it wasn't so good. See real-time results at the Customer Support Report.

93.2%

5.1%

1.7%

31% of questions asked during business hours were answered in less than 1 hour with a median response time of 6 hrs .

Last month (June) Previous month (May)
Answered in less than 1 hour 31% 39%
Median response time 6 hrs 4 hrs