November 2019 Report Card
Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction
This is how we did in November
100% uptime across all HDUK Apps
"Uptime" refers to the time period when our apps are up and running with no problems.
96.1% gave us the highest Customer Service rating
Customers rate every ticket with our support team. 96.1% had a great experience.
Below is our uptime for November compared to October. See our Status Site for real-time status.
24 hours uptime
Less than 10 minutes down
More than 10 minutes down
96.1% Customer Satisfaction
77 customers rated their experience with their support interactions this month. 96.1% said great, 2.6% said it was just OK and 1.3% said it wasn't so good. See real-time results at the Customer Support Report.
45% of questions asked during business hours were answered in less than 1 hour with a median response time of 2 hrs .
|Last month (November)||Previous month (October)|
|Answered in less than 1 hour||45%||43%|
|Median response time||2 hrs||3 hrs|