June 2020 Report Card
Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction
This is how we did in June
100% uptime across all HDUK Apps
"Uptime" refers to the time period when our apps are up and running with no problems.
93.2% gave us the highest Customer Service rating
Customers rate every ticket with our support team. 93.2% had a great experience.
100% Uptime
Below is our uptime for June compared to May. See our Status Site for real-time status.
June
May
24 hours uptime
Less than 10 minutes down
More than 10 minutes down
93.2% Customer Satisfaction
59 customers rated their experience with their support interactions this month. 93.2% said great, 5.1% said it was just OK and 1.7% said it wasn't so good. See real-time results at the Customer Support Report.
31% of questions asked during business hours were answered in less than 1 hour with a median response time of 6 hrs .
| Last month (June) | Previous month (May) | |
|---|---|---|
| Answered in less than 1 hour | 31% | 39% |
| Median response time | 6 hrs | 4 hrs |