September 2019 Report Card
Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction
This is how we did in September
100% uptime across all HDUK Apps
"Uptime" refers to the time period when our apps are up and running with no problems.
100.0% gave us the highest Customer Service rating
Customers rate every ticket with our support team. 100.0% had a great experience.
100% Uptime
Below is our uptime for September compared to August. See our Status Site for real-time status.
September
August
24 hours uptime
Less than 10 minutes down
More than 10 minutes down
100.0% Customer Satisfaction
34 customers rated their experience with their support interactions this month. 100.0% said great, 0.0% said it was just OK and 0.0% said it wasn't so good. See real-time results at the Customer Support Report.
59% of questions asked during business hours were answered in less than 1 hour with a median response time of 2 hrs .
| Last month (September) | Previous month (August) | |
|---|---|---|
| Answered in less than 1 hour | 59% | 49% |
| Median response time | 2 hrs | 4 hrs |