October 2020 Report Card
Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction
This is how we did in October
100% uptime across all HDUK Apps
"Uptime" refers to the time period when our apps are up and running with no problems.
0% gave us the highest Customer Service rating
Customers rate every ticket with our support team. 0% had a great experience.
100% Uptime
Below is our uptime for October compared to September. See our Status Site for real-time status.
October
September
24 hours uptime
Less than 10 minutes down
More than 10 minutes down
0% Customer Satisfaction
0 customers rated their experience with their support interactions this month. 0% said great, 0% said it was just OK and 0% said it wasn't so good. See real-time results at the Customer Support Report.
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0% of questions asked during business hours were answered in less than 1 hour with a median response time of Unknown time.
| Last month (October) | Previous month (September) | |
|---|---|---|
| Answered in less than 1 hour | Warning: Division by zero in /srv/users/hdukreportcard/apps/reportcard/public/reportcardcontents.php on line 262 0% |
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| Median response time | Unknown time | Unknown time |