August 2019 Report Card
Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction
This is how we did in August
99.989% uptime across all HDUK Apps
"Uptime" refers to the time period when our apps are up and running with no problems.
100.0% gave us the highest Customer Service rating
Customers rate every ticket with our support team. 100.0% had a great experience.
Unfortunately, we had 1 outage across our sites this month.
Below is our uptime for August compared to July. See our Status Site for real-time status.
24 hours uptime
Less than 10 minutes down
More than 10 minutes down
100.0% Customer Satisfaction
26 customers rated their experience with their support interactions this month. 100.0% said great, 0.0% said it was just OK and 0.0% said it wasn't so good. See real-time results at the Customer Support Report.
49% of questions asked during business hours were answered in less than 1 hour with a median response time of 3 hrs .
|Last month (August)||Previous month (July)|
|Answered in less than 1 hour||49%||61%|
|Median response time||3 hrs||3 hrs|