November 2019 Report Card

Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction

This is how we did in November

100% uptime across all HDUK Apps


"Uptime" refers to the time period when our apps are up and running with no problems.

96.1% gave us the highest Customer Service rating

Customers rate every ticket with our support team. 96.1% had a great experience.

100% Uptime


Below is our uptime for November compared to October. See our Status Site for real-time status.

November
October

24 hours uptime

Less than 10 minutes down

More than 10 minutes down

96.1% Customer Satisfaction

77 customers rated their experience with their support interactions this month. 96.1% said great, 2.6% said it was just OK and 1.3% said it wasn't so good. See real-time results at the Customer Support Report.

96.1%

2.6%

1.3%

45% of questions asked during business hours were answered in less than 1 hour with a median response time of 2 hrs .

Last month (November) Previous month (October)
Answered in less than 1 hour 45% 43%
Median response time 2 hrs 3 hrs