July 2019 Report Card
Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction
This is how we did in July
100% uptime across all HDUK Apps
"Uptime" refers to the time period when our apps are up and running with no problems.
96.7% gave us the highest Customer Service rating
Customers rate every ticket with our support team. 96.7% had a great experience.
Below is our uptime for July compared to June. See our Status Site for real-time status.
24 hours uptime
Less than 10 minutes down
More than 10 minutes down
96.7% Customer Satisfaction
30 customers rated their experience with their support interactions this month. 96.7% said great, 0.0% said it was just OK and 3.3% said it wasn't so good. See real-time results at the Customer Support Report.
61% of questions asked during business hours were answered in less than 1 hour with a median response time of 3 hrs .
|Last month (July)||Previous month (June)|
|Answered in less than 1 hour||61%||51%|
|Median response time||3 hrs||3 hrs|