Jun 2019

July 2019 Report Card

Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction

This is how we did in July

100% uptime across all HDUK Apps


"Uptime" refers to the time period when our apps are up and running with no problems.

96.7% gave us the highest Customer Service rating

Customers rate every ticket with our support team. 96.7% had a great experience.

100% Uptime


Below is our uptime for July compared to June. See our Status Site for real-time status.

July
June

24 hours uptime

Less than 10 minutes down

More than 10 minutes down

96.7% Customer Satisfaction

30 customers rated their experience with their support interactions this month. 96.7% said great, 0.0% said it was just OK and 3.3% said it wasn't so good. See real-time results at the Customer Support Report.

96.7%

0.0%

3.3%

61% of questions asked during business hours were answered in less than 1 hour with a median response time of 3 hrs .

Last month (July) Previous month (June)
Answered in less than 1 hour 61% 51%
Median response time 3 hrs 3 hrs