August 2019 Report Card

Each month we review Hosted Desktop UK's Apps based on specific criteria: App uptime and customer satisfaction

This is how we did in August

99.989% uptime across all HDUK Apps


"Uptime" refers to the time period when our apps are up and running with no problems.

100.0% gave us the highest Customer Service rating

Customers rate every ticket with our support team. 100.0% had a great experience.

99.989% Uptime

Unfortunately, we had 1 outage across our sites this month.


Below is our uptime for August compared to July. See our Status Site for real-time status.

August
July

24 hours uptime

Less than 10 minutes down

More than 10 minutes down

100.0% Customer Satisfaction

26 customers rated their experience with their support interactions this month. 100.0% said great, 0.0% said it was just OK and 0.0% said it wasn't so good. See real-time results at the Customer Support Report.

100.0%

0.0%

0.0%

49% of questions asked during business hours were answered in less than 1 hour with a median response time of 3 hrs .

Last month (August) Previous month (July)
Answered in less than 1 hour 49% 61%
Median response time 3 hrs 3 hrs